Lead Technician
Location: Austin, Texas
Description: To provide excellent quality of installation & customer experience while meeting industry standards and completing assigned projects on time and within budget.
Summary of Position: Do you have a passion for delivering top-notch customer satisfaction? Then we’ve got the perfect job for you as our Lead Technician! In this role, you’ll be responsible for bringing our amazing products to life at our customers’ job sites. You’ll have the opportunity to work closely with our project manager and lead our team of trim techs to success. Plus, you’ll get to flex your organizational muscles by planning for and delegating tasks, organizing supplies and products, and ensuring the safe transportation of high-value equipment to each job site. So, come join our team and take your technical skills to the next level!
Duties & Responsibilities:
• Responsible for all aspects of onsite installation of AV systems.
• The management of van stock and tools as well as van maintenance and appearance.
• Meet with Project Manager to ensure timeline and expectations.
• Communicate effectively with and take direction from the Project Manager.
• Responsible for all aspects of onsite installation of AV systems.
• Setting up, configuring, and programming networks, control systems, cameras, and NVRs.
• Demonstrate system capabilities to customers and make on site programming changes.
• Daily updates to project documentation and work orders in job management software.
• Daily job site cleanliness and adherence to builder site requirements.
• Accurate time clock entries and job costing.
• Make decisions and be held accountable to time and materials.
• Local travel to job sites required.
• Provide training or communication to disseminate pertinent information as required.
• Fiscal responsibility for all assets assigned and property within Technician’s care.
• Customer service, including the ability to work with high profile and high demand customers.
• Guardianship and preservation of client confidentiality and network/home security.
• Adherence to state and federal laws, including adherence to traffic laws.
Qualifications: The Lead Technician must have at least 3 years of experience in AV installation or a similar industry. Must pursue continuing education on systems including audio, video, security, lighting. Must be able to read house plans other job site related documentation. Basic wiring and connectivity skills as it pertains to low voltage standards. Trouble shooting skills are essential. Basic computer skills with the ability to become competent with in house job management software. Attention to detail, particularly regarding key component placement & system wiring.
Additional Requirements:
• Flexibility to meet customer demands outside of normal working hours
• Must be able to lift and carry 60lbs.
• May require standing or stooping for extended periods.
• Ability to work in tight spaces & at ladder height.
• Valid driver’s license, clean driving record, and criminal background.
• Security license or experience preferred.
*A job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Transform Your Spaces: Beautifully and Intelligently
As a small, locally owned business, we take pride in providing personalized attention and high-quality service to our clients. We have been part of the Austin community since 2002 and have a deep understanding of the local market and its unique needs. We believe that this gives us a distinct advantage when it comes to providing customized solutions that meet the specific requirements of our clients. Our team consists of top talent from the area who are passionate about what they do and dedicated to delivering exceptional results. We also have the advantage of having all of our resources and expertise locally, which means that we can respond quickly to any issues and provide prompt support to our clients. At Next, we strive to create beautiful and smart spaces that enhance the lives of our clients, and we achieve this by leveraging our local knowledge and expertise to provide the best possible service.
Sick of Dead-End Jobs? Build a Career That You Love
We believe in fostering a culture where professional development is a top priority. Our team members have the opportunity to chart their own paths to success that align with their individual goals and ambitions. With our deep roots in the community and extensive network of partners and clients, you’ll be able to build meaningful relationships and make a real impact. Don’t settle for feeling stuck in your current role – join our team and build a rewarding and fulfilling career that you’ll be proud of.
Benefits that Wow: Join Our Winning Team Today
We value our employees and show our commitment through a comprehensive benefits package that includes health and wellness benefits, financial and retirement savings benefits, and time off benefits that reward their hard work and dedication.